Data Requests – HorizonMart (UK GDPR)

At HorizonMart, we respect your privacy rights. Under the UK General Data Protection Regulation (UK GDPR), you have the right to request access to, correction of, or deletion of your personal data.

1. Your Rights

You can exercise the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Ask us to correct or update inaccurate or incomplete data

  • Erasure: Request deletion of your personal data (where legally possible)

  • Restriction: Ask us to limit how your data is processed

  • Portability: Request a copy of your data in a machine-readable format

  • Objection: Object to certain types of processing (e.g., marketing emails)

  • Withdraw consent: If we process your data based on consent, you can withdraw it at any time

2. How to Submit a Request

To submit a data request, please contact us using one of the following:

  • Email: privacy@horizonmart.com

  • Phone: +44 7877 404163

  • Mail: Data Protection Officer, HorizonMart, 229 The Parkway, Iver, Buckinghamshire, United Kingdom, SL0 0RQ

When submitting a request, please include:

  • Your full name

  • Email address used when placing an order

  • Order number (if applicable)

  • The type of request (Access, Correction, Erasure, etc.)

This helps us locate your information securely.

3. Response Time

We will respond to all valid requests within 30 days. If your request is complex or we receive multiple requests, we may extend this by up to an additional 2 months. If an extension is needed, we will inform you within the initial 30 days.

4. Identity Verification

For your protection, we may ask you to verify your identity before fulfilling your request (e.g., confirming details of a past order).

5. Complaints

If you are unhappy with how we handle your data, you can also file a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.

6. Contact

For all privacy and GDPR-related requests:

Email: privacy@horizonmart.com
Phone: +44 7877 404163
Address: 229 The Parkway, Iver, Buckinghamshire, United Kingdom, SL0 0RQ